Written by Timberlaine Casserley and Akos Csernus It was one of those defining moments that occasionally punctuate our working lives. The...

When unintended consequences conspire to create a new, more 'civilised' form of organisation, what role do leaders play in its development?

By Timberlaine Casserley and Akos Csernus A couple of years ago one of us found himself advocating the adoption of shared services to the...