Written by Timberlaine Casserley and Akos Csernus It was one of those defining moments that occasionally punctuate our working lives. The...

When unintended consequences conspire to create a new, more 'civilised' form of organisation, what role do leaders play in its development?

By Timberlaine Casserley and Akos Csernus A couple of years ago one of us found himself advocating the adoption of shared services to the...

The ideology behind shared services has its roots in early 20th century industrial mass production, yielding meagre results. It is time to b